Workstation Services
Our main services offered for end user and production workstations.
Patching
We employ automated patching on a monthly schedule that works outside of users normal business hours making sure their work isnt interrupted in the middle of the day.
Antivirus
Using some of the best softwares and up to date AV definitions, we protect your computer while being able to put in exclusions that keep your application data safe.
Remote control and scripting
Using some of the industries best softwares to be able to remotely control your pc at a moments notice, to deploying applications and fixes without disrupting users work flow.
Server Services
Our main services offered for servers
Patching
We employ automated patching on a monthly or quarterly schedule that works outside of users normal business hours making sure their work isnt interrupted in the middle of the day.
Application Management
We work with you and the software vendor to make sure the application is setup correctly, with enough resources, and with proper backups to ensure smooth operation and recoverability in the event something happens to your organization
Remote control and scripting
Using some of the industries best softwares to be able to remotely control your pc at a moments notice, to deploying applications and fixes without disrupting users work flow.
Network Services
Services offered to manage your business network
Day to Day Management
We all know someone who cant just leave their office in the same arrangement for more than a few months. Usually this causes issues when they try to do it them selves. We work with your team to make sure that when the time comes, everything gets hooked back up and is on the correct network within the business to keep them productive.
Monitoring
We employ monitoring from within the business as well as from the outside. This approach allows us to find issues fast and bring them to resolution sometimes faster than you noticed there was an issue.
Patching
We make sure your network devices have the greatest and usually latest software and firmware that it can support without affecting your business. We all know that sometimes the vendor has buggy firmware. We test the firmware and make sure that it doesn't affect your production environment.
Regulatory and Data Security Services
Services offered to manage your business data
Regulatory Controls
Depending on your business needs, we can provide logging at the workstation, server, network level that logs every change to a device, file, user within your organization.
Anomaly Tracking
Every day tasks that each team member completes provides for patterns. We can detect the patterns and detect when an anomaly occurs. Often times these can be erroneous events, but in the off chance a disgruntled employee starts mass deleting emails or files, we will be alerted and can stop it as well as recover the deleted data.
User Monitoring
Don't want your trade secrets getting released to the public while on a company computer? We can monitor for specific keywords being typed or specific websites being browsed and monitor the users actions. If necessary, screen recording during these events can also be used in cases where legal remedies may be necessary.
Data Backup and Recovery
Services offered to keep your business data safe
User level backups
We offer the ability to backup users local data on their device so that when their device inevitably crashes 2 hours before a major deadline, we can have them up and running with minimal loss on a spare computer as fast as you can pull the machine out of your spare closet.
Server backups
We all know that guy that lets his cat walk all over his keyboard during a video call. Sometimes that cat accidentally deletes major project files that he was working on. With our server backups, users can breath the sigh of relief knowing we have capable backup systems that even ransomware doesnt stand a chance against.
Cloud backups
More and more businesses are turning to the cloud for email, file storage, and many other services sparking the aaS boom. Do you trust the provider to not lose your data and not have their servers crash with your data on it? We don't and thats why we offer cloud backups. We have the capability to backup your office 365 emails, sharepoint sites, and one drive data.
All of our service levels include
Know that your business is always being watched by our team of skilled technicians.
Though we are not masters in every software out there, we will do our best to use our knowledge in IT to help your team have better guidance on any new or existing softwares your company may use.